Have a question? You may find an answer in our FAQs. But you can also contact us:
35 bis Souk Laksour, Marrakesh 40030, Morocco
Opening Hours: Everyday 10:00 am - 7:00 pm
+212 666-673513
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By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing any order.
All creations are handcrafted with attention to detail and may be produced in limited quantities. As many items are made-to-order, slight variations may occur, reflecting the uniqueness of each piece.
We reserve the right to modify, discontinue, or update any product without prior notice.
By placing an order, you confirm that all information provided is accurate and complete. All payments must be completed before production or order processing begins.
We reserve the right to refuse or cancel any order in cases of suspected fraud, unauthorized transactions, or inaccurate information.
As our products are handcrafted upon request, production timelines generally range between 2 to 4 weeks, depending on the design and complexity of the order.
All prices are listed in the applicable currency and may be subject to change without prior notice. While we strive for accuracy, occasional errors in pricing or product descriptions may occur.
Delivery timelines provided on the website are estimates and may vary depending on destination, customs clearance, carrier delays, or other external factors beyond our control.
Exchanges are accepted only under the conditions outlined in our Exchange Policy. Due to the handcrafted and made-to-order nature of many of our creations, certain items may not be eligible for exchange.
All website content — including designs, images, logos, graphics, and text — remains the exclusive property of our brand and may not be copied, reproduced, distributed, or used without prior written authorization.
You agree not to misuse the website or engage in activities that could compromise its functionality, security, integrity, or reputation.
We reserve the right to update or modify these Terms & Conditions at any time. Any changes become effective immediately upon publication on the website.
For any questions regarding these Terms & Conditions, our client care team remains available to assist you.