TERMS

USER INFORMATION

You acknowledge and agree that you are solely responsible for the accuracy and content of information, including but not limited to name, email, shipping address and billing address provided to us via our website or at our retail locations.

TERMS OF USE

By using oubaich marrakech.com, you are accepting all terms and agreements set forth on this website. We may, at any time without prior notification, change or update our terms of use. We do not guarantee that all information on our website is current, accurate, or complete; this includes but is not limited to pricing or availability of product. We reserve the right to correct, update or change information at any time without notification. We are not obligated to honor any misinformation regarding pricing or availability of product.

LIMITS ON PURCHASING

We do not authorize the purchase of our merchandise for resale purposes. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. We also reserve the right to limit or cancel orders which we deem, at our sole discretion, to be placed by dealers, resellers or distributors. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right to cease doing business with those customers violating this policy.
We may modify this policy at any time without prior notice. This policy applies to all purchases made at our retail stores and on our online store. We reserve the right to correct, update or change information regarding this policy at any time without notification.

COPYRIGHT & TRADEMARK

All content contained on this website, including but not limited to logos, images, graphics, and text is the sole property of Oubaich Marrakech and is protected by moroccan. and international copyright law. Copy and print of pages of this website may be for personal, non-commercial use only. Use of our website, including reproduction and direct links, is strictly prohibited without prior written consent by owner.

PRIVACY POLICY

This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using oubaichmarrakech.com, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Use.


INFORMATION COLLECTED

There are cases where Oubaich Marrakech may ask you for personal information, such as your name, address, telephone number, date of birth, email address,
payment information, etc. We may do this for instance when you make a purchase through the Online Shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. We might also collect personal information from you about a third party, for instance if you ask us to ship product to a third party we may ask for the name, e-mail address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and Oubaich Marrakech  will not further contact the third party unless the third party contacts us.
We may use “cookies” to gather information about your visits to our website and to enhance your experience. Cookies are small text files that are stored on your computer’s hard drive and used by Oubaich Marrakech to enhance your shopping experience by speeding up the browsing experience and website performance. Cookies also are used to personalize your experience while using maisonduhype.com and remembering your information when you return to
maisonduhype.com You can turn off all cookies, in case you prefer not to receive them. You also can have your computer warn you whenever cookies are being used.
For both options you have to adjust your browser settings. Please note that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it’s possible that you do not have access to some of the features on the website.
We may collect “click stream” data (e.g. server address, domain name, etc.) and demographic or 3rd-party audience data (such as age, gender and interests) with Google Analytics to better understand our audience. This information may be combined with information you have provided to us thereby enabling us to enhance your experience.

USE OF INFORMATION

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this Privacy Policy. We primarily will use your personal information to provide products and services to you (e.g. to process and ship your online order). oubaichmarrakech.com periodically will update customers via email about new product updates and promotions. If you wish to be removed from this email list, then please visit maisonduhype.com and remove your email address by updating your personal information, or click the “unsibscribe” link at the bottom of an email you have received from us. (To update your personal information via the website, log onto oubaichmarrakech.com and click “My Account.”)
Except as described in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services, or analyzing collected data. These parties only will use your data for the purpose of carrying out the word as indicated and will be required to keep the information confidential. We also will release personal data without consent if such is required by law or for security purposes.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

SECURITY OF INFORMATION

The security of the information you provide to us is protected by various security measures we have implemented. Your personal information is maintained through secure networks and is only accessible by a limited number of people who have special access rights and are required to keep the information confidential. Not with standing Oubaich Marrakech’s efforts, no transmission of data over the Internet is guaranteed to be completely secure and such transmission is at your own risk.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CUSTOMERS PRIVACY RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DELIVERY AND RETURN
SIMPLE PRODUCT

We make every effort to have orders processed in 1 to 2 business days and delivered within a maximum of 14 days. Orders placed from Friday evening to Sunday evening will be processed on Monday. You will receive a tracking number as soon as the order leaves our shop.

CUSTOMIZED PRODUCT

When it is a personalized item, the delivery time will be extended. Since our items are entirely handmade and will be produced at the time of order, we estimate that delivery will take between 3 to 5 weeks. In the case of fully embroidered pieces, this time may be extended by a 2 weeks further. Once we receive your order and it is processed, we will confirm the estimated delivery date.

RETURN POLICY

In the case of a return, only the products known as « simple » (as opposed to personalized products) can be returned. The returned items must comply with our conditions of return: Items must be returned unworn, undamaged and unworn, with all their original labels and in their original packaging.
The return must be made within one week of receiving the order. As these are delicate products, please take special care when trying on your purchases and send them back to us in the condition in which they were received. Any returns that do not comply with our Policy will be refused. If any of these items arrive damaged or defective, or do not have the OubaichMarrakech labels, please contact our Customer Service Department, who will assist you with the return procedure.

DEFECTIVE ITEM

We strive to get each of our items to you in the best possible condition and do our best to make sure that each order lives up to your expectations. If you receive a defective or damaged item, or if it does not match the description on the site, please inform our Customer Service as soon as possible. We will arrange for the return of the defective item and refund the full amount.

FINAL SALE

  • Items purchased/made from previous collections are considered final sale.No exchange, cancellations or returns will be accepted for final sale merchandise. No price adjustments on past purchases.
  • Sample Sales are Final Sales
  • Custom Orders are Final Sales
  • One of a Kind//limited edition is final sale.
    ** All guidelines pertain to in-store and online purchases.**

EXCHANGE/STORE CREDIT

We allow exchanges + credit for all purchases made online. Showroom sales are final sales. All exchanges must be postmarked/shipped within 14 days of receipt of orders  If you would like to exchange one item for another, you must first return the original item and then place the exchange order with us. If the exchange order is lesser value than the original item purchased, we will refund your money in accordance with our usual returns policy. 
You can also choose to receive your refund as a credit, which will enable you to purchase a replacement item quickly and seamlessly via our website.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

TRACKING

After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment via DHL and Aramex. For any inquiries regarding shipping: ………………..@………com

TAXES + DUTIES

We do not charge VAT but the country of import might hold the customer responsible for a an import/duties fee. We are « handicraft » and therefore have trade agreements with various countries but if duties is charged to you, it is at your own expense to pay Email us a ………..@……………com for more information.

LOST PARCEL

If you suspect your parcel is being upheld / lost, please contact us so that we can make a formal complaint to the respective delivery company. Please note that a parcel must be more than 14 working days late before we are able to file a formal complaint. If a parcel has been lost most delivery companies have the right to allow 3 months from complaint date before a refund is being made.  

CANCELLATIONS

Orders placed online can be canceled within 24 hours of order date and time. All cancellation requests must be sent by email within the 24 hour period. In-store sales are non cancellable and non-returnable.
REFUNDS

Once your return is received and accepted, the refund will be made according to the payment method used at the time of purchase. We will keep you informed at each step.

PRICE ADJUSTMENTS
Unfortunately we do not offer price adjustments at this time. 

OUBAICH MARRAKECH
CUSTOMER SERVICE HOURS

Monday to Friday
10am–6pm GMT
……….@………………………….com